Change Your Contact Information
Three convenient ways to update your contact information
1. Online (Self-service)
This option allows you to update your information in real-time via your online account.
- Log into "Edit My Profile" using your ACS ID (username and password).
- Update your password, email address, phone and fax numbers, and/or addresses.
If you encounter any problem, please email or call our Member Services team (see below).
Send us an email; our team will update your information. In the email, include:
- Your name
- Your member or customer number, if available
- The change you’d like to make
3. Call Member Services
Our customer service representatives are available to assist you by phone Monday - Friday from 8:30 a.m. - 5:00 p.m. ET (except holidays).
- 1-800-333-9511 (toll free in the US)
- 614-447-3776 (outside the US)