How to Communicate with Difficult People and Not Become One Yourself

Thursday, May 2, 2019 at 2-3 pm ET 

Frowning and angry faces

Are you an effective and positive communicator at work? Although it is a vital to your professional advancement, the simple fact is that many communication styles don’t always work well together. 

Join Consultant and Owner of Game Changing Etiquette Patricia Simpson as she shares ideas about how to be a successful communicator as well as how to deal with people whose communication styles don’t always complement yours. While this free interactive broadcast is not a ‘conflict management how-to,’ the communication etiquette tips shared will help make some of those situations easier. 

What You Will Learn

  • How to make positive professional introductions and host business guests
  • What to do during negative communication situations (conflict, complaining, negative evaluations, etc.) by first setting a positive foundation
  • How to provide a sincere apology without overdoing it and how to communicate personal responsibility and credibility (as well as how to handle a situation when others don’t)

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The Fine Print

ACS Webinars® does not endorse any products or services. The views expressed in this presentation are those of the presenters and do not necessarily reflect the views or policies of the American Chemical Society.

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Experts

Patricia Simpson
Game Changing Etiquette

Matt Grandbois
DuPont Electronics & Imaging

Co-Produced With

ACS Industry Member Programs