Frequently Asked Questions

General

  • When can I pick up my badge once onsite in Chicago?

    Individuals may pick up their badge beginning Saturday, August 20 at 3:00 PM from the McCormick Place Convention Center or at the Sheraton Grand Chicago starting on Friday, August 19 at 7:00 AM. Please see Onsite Registration & Badge Pick-up Hours for the full listing of registration hours and locations. 

  • How can I receive my badge via mail prior to the meeting?

    Badges can be mailed to domestic attendees only. You will need to register no later than July 22, 2022.  You will also need to upload your vaccination card and receive verification of approval no later than July 22, 2022. Review the Vaccination Validation Process page for step by step instructions on how to provide proof of vaccination.

  • What time zone is the meeting set to?

    Time zone will be Central Time (CT).

  • Will shuttle bus service be provided?

    Yes. The shuttle bus schedule and locations are available on the Campus Map (PDF)

  • Will childcare be available onsite in Chicago?

    No, due to ongoing COVID-19 concerns, childcare will not be offered onsite at ACS Fall 2022.

  • Will vaccinations be required to attend ACS Fall 2022 in person?

    Yes, vaccinations will be required for all attendees, exhibitors, vendors, and staff who seek to gain access to the in-person meeting in Chicago, IL. All individuals will need to be fully vaccinated by August 7, 2022, 14 days from the start of ACS Fall 2022. For additional information, please visit the Attendee Safety Plan page. Vaccine verification will begin in July, and information will be sent to registrants. Review the Vaccination Validation Process page for step by step instructions on how to provide proof of vaccination.

  • Can I see or search the whole program and do any scheduling?

    The full meeting program is available. Use the filtering capabilities to find programming by division, date, session type, symposia, and time block.

  • Will there be an in-person or virtual Expo at ACS Fall 2022?

    Yes, a variety of in-person, hybrid, and virtual experiences will be available for attendees. Sponsor opportunities are available to groups and companies, additional information is available in the Exhibitors & Sponsors section. Exhibitors and sponsors can contact expo@acs.org or 202-590-0662 for questions or assistance.

  • What are the preferred browsers for the meeting platform?

    Google Chrome, Mozilla Firefox, and Safari.

  • Will in-person sessions be broadcast online for virtual participants to view?

    Many, but not all, in-person sessions will be broadcast for virtual presenters and attendees to participate via the virtual platform.

  • How will questions be managed in an in-person session?

    For those attending the session in-person, there will be a microphone in each meeting room that they can step up to and ask their question verbally. Attendees should ask questions by raising their hands. The presider will then call upon attendees to ask their questions.

Registration

  • Will registration be required?

    All attendees and presenters are required to register to access technical sessions and events, virtual, in-person or hybrid.

  • Can I register onsite and what payment options are accepted?

    Payments can be made only by credit card. Cash or checks will not be accepted for onsite registration.

  • Can I change my registration type from hybrid to virtual only?

    Yes, you may modify/change your registration at any time without penalty. To modify your registration, contact the ACS Registration Call Center on Monday to Friday, 9 AM to 5 PM (ET) via 800-251-8629 (U.S. registrants), 508-743-0192 (International registrants) or email acs@xpressreg.net.

  • I registered for (workshops/short courses/events at the division level), but I cannot locate it on the platform.

    For events that are being held in-person in Chicago, the event will be listed on the ACS Engagement Events page with additional information regarding each of these events. The ACS Engagement Events page is coming soon.

  • Who can I contact if I am having registration, log in, or speaker management issues?

    Please contact Membership Services at service@acs.org for assistance.

  • I live in Chicago, and I have registered for a virtual presentation. If I want to go to the conference center to listen to other people talk, is it okay?

    You must be registered as an in-person attendee and provide proof of vaccination to access the in-person events in Chicago.

Virtual Platform

  • How do I change my name or email address in the virtual platform?

    You'll need to change your contact information in your ACS ID account first, then log into the virtual platform to refresh your information. To change your name you must contact please contact service@acs.org or call 800-333-9511 (614-447-3776). 

  • What will I use to log into the virtual platform for the meeting?

    You will use the same ACS ID and password you used to register for the meeting. If you have registered and have trouble logging in to the meeting, please contact service@acs.org or call 800-333-9511 (614-447-3776) for immediate assistance.

  • What are the preferred browsers for the virtual platform?

    Google Chrome, Mozilla Firefox, and Safari.

  • Will in-person sessions be broadcast online for virtual participants to view?

    Many, but not all, in-person sessions will be broadcast for virtual presenters and attendees to participate via the virtual platform.

  • How will questions be managed in a fully virtual session?

    Questions should be submitted via chat. The session presider will select questions from the chat to ask the presenter.

  • How will questions be managed in a hybrid session?

    For virtual attendees, questions should be submitted via zoom chat. The moderator will repeat the question verbally so in-person attendees can hear the question. For those attending the session in-person, there will be a microphone in each meeting room that they can step up to and ask their question verbally. Attendees should ask questions by raising their hands. The presider will then call upon attendees to ask their questions. 

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