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ACS Fall 2023 is a rewarding and stimulating experience and we want to make sure you enjoy your time in San Francisco!

During your stay, you’ll see the official San Francisco Welcome Ambassadors!  They are ready to help improve your visitor experience. They are knowledgeable and can assist you with any safety questions or concerns, help you find an attraction, or make restaurant recommendations. You can find them out and about, 7 days a week, in some of San Francisco’s most popular neighborhoods - including Chinatown, North Beach, and SoMa. San Francisco Welcome Ambassadors are wearing orange jackets. Other Ambassadors are wearing light blue (Yerba Buena District) or royal blue (Union Square area) jackets based on the locations they are stationed.

San Francisco Welcome Ambassadors (in Orange Jackets) will be available on the following days/hours:

  • August 12:  10:00 AM – 1:00 PM
  • August 12:  Children’s Creativity Museum - 1:00 PM – 6:00 PM
  • August 13 – August 16: 7:30 AM – 8:00 PM
  • Thursday, August 17: 7:30 AM – 12:30 PM

Yerba Buena District (light blue jackets) and Union Square (royal blue jackets) ambassadors will be available from 6:00 AM – 10:00 PM during show days.

Contact 415-701-2311 for one-stop reporting public safety and cleanliness issues within the city. Also, the city provides ambassador escorts. If you would like an escort location, please call the number at least 30 mins prior to the required departure for an escort.

For extra security, ACS made an investment to hire San Francisco Police Department Officers in addition to security guards during ACS Fall 2023.  If you need immediate assistance, the SFPD will have a presence at the Moscone Convention Center, the Hilton Union Square and the Parc Hotel.

Additionally, we want to make sure that you follow the same safety precautions in San Francisco that you would at home. No city or town is exempt from the problem of crime. Be mindful of your surroundings as you enjoy the meeting and San Francisco. You can also find additional tips for keeping safe in San Francisco here.

For emergencies such as danger to life/property/environment, a crime in progress, or medical emergencies call 911, available 24/7. For any non-emergency assistance such as noise complaints, loitering, wellness checks, etc. call 415-553-0123, available 24/7.

  • What safety measures should I take to and from events?

     Follow the tips below to keep safe:

    • If you see something, say something to ACS Staff, ACS Security, San Francisco Ambassadors, or local authorities. That includes suspicious packages, people behaving strangely or someone using strange communications.
    • Act confident and focused.
    • Always be aware of your surroundings and the people you encounter.
    • Remain alert at all times, especially in crowded situations. Avoid shortcuts and walkways between buildings. Keep on well-lit and heavily traveled routes.
    • Always remove your meeting name badge when you are outside the meeting venues.
    • Wear comfortable shoes to ensure you can move quickly if necessary.
    • Keep your eyes up, your ears open, and your phone away. Do not look down at your phone or appear that you are using your phone for directions.
    • Keep your phone charged and easily accessible: Keep your phone charged and on hand in case of an emergency. Program important phone numbers, such as the police or a trusted friend or family member, into your phone for easy access.
    • Travel lightly and leave anything irreplaceable in your hotel room so you don’t risk losing it
    • Be Discreet with your money
    • Carry your wallet and valuables in a safe place/in front. Keep a close eye on your belongings at all times.
    • Always walk with a group of people (more than 2 if possible) and if that is not possible, take a taxicab, Uber or Lyft.
    • Utilize the ACS hotel shuttles (PDF) (if applicable). After dark or after event hours, travel by taxicab, Uber or Lyft is advised.
    • Beware of people who approach asking directions or are panhandling; keep a polite but safe distance.
    • Stay in well-lit areas as much as possible
    • Always stay in public places and never agree to follow someone to a private place alone
    • Seek safety, and fight only as a last resort. 
    • Understand that alcohol or drugs can cloud judgment.

    Find walking maps from your hotel to the Moscone Convention Center on the hotel page. 

  • What safety measures should I take to and from my hotel room?

    • Look into the elevator carefully before you enter. If you are uncertain of any occupant, wait for the next elevator. If a suspicious person joins you in the elevator, exit before the door closes. Stand near the control panel.
    • Whenever possible, look down the corridor carefully for suspicious activity before leaving the elevator.
    • In your room, use your peephole to identify visitors before letting them in. Before letting in any unexpected person who claims to be hotel personnel, call the front desk to verify that he or she is legitimate. Never automatically open your door when someone knocks.
    • Use every locking device on your door and turn the locks as you enter your room. Never leave your room door ajar even if you are only going down the hall for ice. Call hotel security immediately if you find the door to your room ajar and do not enter the room.
    • Avoid opening your room door if someone is following you down the hall. Wait until they pass you before you put the key in the lock.
    • Check carefully to know where the fire exits are. Remember that smoke rises, so the red "exit" sign will probably be invisible if there is a fire. 
    • Walk from your room to the exit so you know how far away it is. Count the number of steps and open the exit door to see what is beyond it.
  • What additional safety measures should I take when in my hotel?

    • Use the hotel safe deposit service, or the in-room safe for valuables.
    • Lock your luggage when you are not in your room.
    • Make sure no one hears your name and room number while at the front desk. Never reveal your room number or discuss plans for leaving the hotel in crowded areas where you can be overheard.
    • Ask at the front desk or concierge desk about the neighborhood around the hotel so you know what streets to avoid.
    • If for any reason you are uncomfortable going to your room alone, ask a bellman or security guard to escort you and to check the room for you before you enter it.
    • Check all areas of your room (bath, closet, etc.) before letting the bellman leave.
    • Do not use the door hanger form to order breakfast because it provides information on the number of people in the room and at what time you are expecting room service. Instead, place your order with room service by telephone.
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